Garden Mama 2016

Terms and conditions

Delivery and Returns

Autumn Sale now on!!

20% off ALL products!

Delivery information

UK mainland delivery only is £2.99, we do not deliver outside the UK.

All our parcels are sent via Royal Mail, second class post which can take between 3- 5 working days for delivery.


Local Collections

If you live locally to Glastonbury you can collect directly from us, just email us hello@gardenmama.co.uk before you make your order so we can provide an appropriate code at the checkout and we can also arrange a suitable time and date for collection.


​All orders are processed during working days Monday to Friday (excluding bank holidays).

We are not responsible for any third party involvement where delays occur to deliveries or where ​delays are caused by adverse weather conditions.


If your parcel has not arrived within the expected time, please contact us via email at hello@gardenmama.co.uk.


Returns

If you are not completely satisfied with a product, please contact us within 7 days of receipt of the goods and return to us within 28 days for an exchange or refund of the product value.


All items returned must be in resalable condition, i.e. all parts and packaging must be intact, included and unaltered.

When sending a return, please send the parcel via a signed for service to the address below. We would recommend obtaining proof of postage as shipping and delivery costs are non refundable. Any additional shipping costs relating to a return or exchange are your sole responsibility. We are not responsible for returns that do not reach us. Please check carefully before returning any item.


​In the event of any product being faulty, we will cover all costs of postage and either refund or exchange the product


Our return address is:

Hillside

Street Road

Glastonbury

Somerset

BA6 9EG


Please include a note stating the reason for the return and your full contact details.


We aim to refund or replace your item within 24 hours of receipt.