Garden Mama 2016

Terms and conditions

Delivery and Returns

Autumn Sale now on!!

20% off ALL products!

Terms & Conditions

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them.

1. Legal identity

1.1 The site is owned and operated by Garden Mama, we are currently in the process of registering the Company with HM revenue and customs.

1.2 Our registered address is Hillside, Street Road, Glastonbury BA9 9EG.

2. Products

2.1 We do our best to portray colours accurately, however slight variations may occur.

2.2 All measurements stated are approximate and are quoted in good faith to assist with purchasing decisions.

2.3 All items advertised on this website are subject to availability

2.4 Where appropriate, you may be required to select the required size, version, colour, number and other features of the goods that you are purchasing.

2.5 We neither represent nor warrant that Goods will be available.  Stock indications are not usually provided on the Website. If provided, stock indication may not take into account sales that have taken place during your visit to the Website

3. Prices

3.1 Garden Mama makes every effort to publish correct prices for its products but on occasion we may make a mistake so reserve the right to correct pricing information without notice or to cancel any orders where the incorrect price has been applied.  We will inform you if your order has been cancelled for this reason. All pricing information is reviewed and updated regularly.

3.2 It may be necessary to change prices either up or down, from time to time and the website will be updated.  Any price changes will be confirmed to you at the time of ordering.

4. Payment

4.1 Payment is processed using Paypal's secure server.

4.2 We accept the following methods of payment (you do not need to have a paypal account):

Visa

Mastercard

Maestro

Solo

You can also use your Paypal account.

5. Cancellation of purchased items

5.1 You are entitled to cancel your contract but you must act within 7 days of receipt of the goods.

5.2 If you wish to cancel your order please email hello@gardenmama.co.uk.

6. Returns & Exchanges

6.1 If there is a problem with your purchase we will offer an exchange or refund. We cannot exchange or refund any items which have been personalised or which have been assembled or part-assembled unless they are damaged or faulty. Your statutory rights are not affected.

Please visit our delivery and returns page for more information.

7. Delivery

7.1 Our standard delivery charge is £2.99 for UK mainland delivery. We currently do not delivery outside of the UK.

Please visit our Delivery page for more information

8. Copyright, image rights and intellectual property rights

8.1 Garden Mama owns all copyright, image rights and intellectual property rights for this website and any use of their images from the website or other media must not be used without the prior permission of Garden Mama.  You may not re-post, modify or distribute anything on this website for any purpose.

8.2 Some of the images on Garden Mama are from www.pixabay.com and have no copyright. These images are uploaded and free to use across the internet. However, to avoid possible confusion and complication do not copy them directly from Garden Mama. If you wish to use these images yourself, please go to www.pixabay.com

9. Promotions and Offers

9.1 We may run offers, sales or promotions either via our website and/or Facebook and Twitter and which adhere to the following guidelines:

9.1.1 Offers are not transferable and offer end dates apply, they cannot be applied to items already purchased whether full price or sale item.

9.1.2 Garden Mama reserve the right to amend any offers at our discretion and without prior notice.

9.1.3 Offers cannot be used in conjunction with any other promotion either via email, internet or product offer.

9.1.4 Offers are at Garden Mama’s sole discretion and are subject to variation or withdrawal without notice.

9.2 Sale items are subject to availability at time of order and an online price includes a discount and is not valid in conjunction with any other offer

10. Safety regulations

10.1 All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.


11. Disclaimer


11.1 Several of our products contain real plant seeds and can die before or after germination. Please plant your seed as soon as possible.


11.2 Due to the varying nature of the conditions that the seed are stored and grown in, neither Garden Mama nor any other company supplying this gift can accept any liability in relation to any non-performance of the seed or coir discs and pots.


11.3 Occasionally, due to the nature and availability of the seed, it may be necessary to substitute certain seed varieties with alternatives. Images shown are for illustrative purposes only. Please retain packaging for future reference.


11.4 This is a novelty gift and must be regarded as such and are not suitable for children under 3.


11.5 DO NOT allow your child to play with seeds without the supervision of a competent adult.

12. Liability disclaimer

12.1 Garden Mama’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Garden Mama to the customer.

12.2 Garden Mama shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Garden Mama by statute.

12.3 Garden Mama cannot accept any liability for a failure to comply with instructions specifically stated on the website or the product purchased.

12.4 Garden Mama does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct.

12.5 By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

12.6 Goods are provided to you on approval and legal title to the goods will not pass to you until 14 days after delivery.

12.7 Garden Mama shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website

12.8 Garden Mama checks the accuracy of the information on this website. However, Garden Mama does not warrant that such information will be error free and the user acknowledges that information and products advertised on this website may include inaccuracies and typographical errors. If the goods do not on receipt by you substantially meet the description on this website, you are entitled to reject the goods and return them to us.

12.9 Your statutory rights are not affected by this statement.

13. Security

13.1 Our own, or our third party, secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web.

14. Website

14.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

15. Data protection and privacy policy

15.1 We are committed to protecting your privacy. We only use the information we collect in accordance with the Data Protection Act 1998.

15.2 The type of information we collect includes: your name, address, telephone number, email address, credit card and debit card details for the sole purpose of processing your order and giving you the best possible service.

15.3 We do not store credit card details nor do we share customer details with any third parties.

16. No Waiver

16.1 In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy

17. Jurisdiction

17.1 These Terms and Conditions and the relationship between you and Garden Mama shall be governed by and construed in accordance with the Law of England and Wales and Garden and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

18. Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that if you disable cookies, you will not be able to add items to your shopping cart.

Thank you for visiting our site